Responsibilities

• Resolve client issues via onsite visits, email, phone, or remote software support
• Maintain accurate records of daily communications and resolved issues
• Collaborate with team members on knowledge transfer, procedures, and standards
• Understand the nature of client issues and provide timely resolution
• Follow company policies and procedures while providing clients with appropriate information
• Install and train clients on the software at their location or via remote support
• Arrange and demonstrate software features for prospective or existing clients
• Submit daily, weekly, or monthly support activity reports to senior management

Requirements

• Qualification: B.Tech / Diploma / Degree in Computer Science or related field
• Proficiency in computer applications and Windows Operating System
• Knowledge of MS SQL Server and IIS configuration
• Strong verbal and written communication skills in English; fluency in Malayalam preferred
• Strong problem-solving and client-handling skills