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Implementation / Support Engineer
0+ years of experience
| Full Time | Kochi
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Responsibilities
Resolve client issues via onsite visits, email, phone, or remote software support
Maintain accurate records of daily communications and resolved issues
Collaborate with team members on knowledge transfer, procedures, and standards
Understand the nature of client issues and provide timely resolution
Follow company policies and procedures while providing clients with appropriate information
Install and train clients on the software at their location or via remote support
Arrange and demonstrate software features for prospective or existing clients
Submit daily, weekly, or monthly support activity reports to senior management
Requirements
Qualification: B.Tech / Diploma / Degree in Computer Science or related field
Proficiency in computer applications and Windows Operating System
Knowledge of MS SQL Server and IIS configuration
Strong verbal and written communication skills in English; fluency in Malayalam preferred
Strong problem-solving and client-handling skills
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